"I believe in the quality of our work... and I stand behind it with the best warranty of any Auto Repair Shop in Ann Arbor MI."
Brian Hogue, Owner
We are very reasonable and we work with one goal in our mind... keep our customers happy with our service. However, there are times when things just don’t go as planned, such as a part failing prematurely. That’s when we feel it’s a golden opportunity for us to proof we truly mean what we say… we want to Make You Happy.
24 month/24,000 mile Warranty
With our "In-House" 24 month, 24,000 mile warranty covering most parts and service. We will replace defective parts listed on your invoice at no charge, or refund the cost (our choice), within the time period or miles (whichever comes first) noted on your invoice from the original date of service. Warranty limited to items charged for on your invoice. Warranty applies only as long as the vehicle is owned by the current owner. Any and all warranty repairs must be pre-approved.
Exclusions
There are however, just a few exclusions:
- In some situations customers will elect, or we may recommend, using a lower quality/cost part due to either expectations of the vehicle or for budget reasons. In those cases, the warranty is only for the duration the manufacture provides.
- Used parts – most used parts have only a 90 day warranty. Larger used parts, such as an engine or transmission, will have varying length of warranty depending on supplier & age of part.
- We will be very clear about using any parts that fall outside of our normal 24/24 warranty prior to obtaining your authorization. The actual warranty of the “excluded” part will be clearly noted on the repair order.
FAQ
Q: My car is still under warranty with the manufacturer. Can I still bring my vehicle to you for routine servicing (oil change, etc.)?
A: Yes, we are fully authorized to perform your vehicle’s required maintenance. According to the Magnuson Moss Act, your vehicle manufacturer’s warranty cannot require you to return to your vehicle to the auto dealer for routine vehicle maintenance.
NAPA National Auto Care Warranty*
We offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at thousands of NAPA AutoCare locations across the country.
There is no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the ASE-certified automotive service and repair professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty.
It's a written warranty that is honored at more than 13,000 locations nationwide – more than any other automotive repair brand. So — no matter where your travels take you — if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
Benefits for You
- Included FREE with your qualifying repair or service work.
- Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles. That doubles to 24 months/24,000 miles if you use your NAPA VISA or NAPA AutoCare EasyPay Credit Card (applications available at participating locations).
- Honored nationwide by thousands of NAPA AutoCare Centers, so you’re protected even when you travel.
All NAPA AutoCare Center locations are locally owned and operated. NAPA AutoCare is not a franchise, but a high standard in the automotive industry developed by NAPA more than 20 years ago. Because it meets or exceeds NAPA's high standards — and has an outstanding reputation in your community — your local NAPA AutoCare Center can offer exclusive benefits like the NAPA AutoCare Peace of Mind Warranty to its customers.
* NOTE: Please ask for full guarantee/warranty details at time of purchase.